Shipping and delivery

OUR DELIVERY POLICY (Last updated 03 September 2025) 

Thanks for shopping with us! We’ll aim to process and dispatch your items to you as quickly as possible. You’ll find details below about our shipping and delivery policy, expected wait times, international shipments and more. 

 Processing times 

All orders will typically be processed and shipped within 1 to 2 business days (excluding weekends and public holidays).

 Shipping Options & Estimated Delivery Times

All our shipments are dispatched with Australia Post and are subject to their shipping times. We offer:

 Standard Shipping (3 - 6 business days after dispatch)

  • Free on all coffee grinders, and orders over $100 AUD.
  • Flat rate of $15 for all other orders under $100.

Express Shipping (2 - 4 business days after dispatch)

  • A flat rate of $30 for all coffee grinders, and $20 for all burrs and/or accessories.

Tracking and Updates

You’ll receive an Australia Post tracking number via email once we’ve prepared your order for dispatch. You’ll be able to track your order on Australia Post’s website for status updates and expected delivery times.

Pre-Orders

  • Separate Orders Recommended: To receive other items sooner, we recommend ordering pre-orders separately.

  • Arrival Times: Our website's estimated arrival times are based on information we’re provided on our shipments.  As these are often international shipments they may at times be delayed due to factors beyond our control. As such we will often include buffers in our estimates to account for this, and we keep our customers and website updated on any status changes. Reach out to info@grindlogic.com.auif you have further questions.

  • Shipping Pre-Orders: Once received, we’ll dispatch your order within 1-2 business days of its arrival at our warehouse. You’ll will received email confirmation with tracking details as soon as it ships.

Warehouse Location

Our products ship directly from our warehouse in Adelaide, South Australia. This central location allows us to efficiently deliver to our customers across Australia ensuring prompt service and quick delivery times.

International Shipping: Deliveries to New Zealand

Standard Shipping (4 - 7 business days after dispatch) *Note additional time may be required for customs clearances. 

  • Free on all coffee grinders, and orders over $120 NZD. 
  • Flat rate of $20 NZD for all orders under $100.

Express Shipping (3 - 4 business days after dispatch) *Note additional time may be required for customs clearances. 

  • A flat rate of $30 NZD for all coffee grinders, burrs and/or accessories.

Customs & Duties: Please note that customs duties, taxes, and any additional fees are the responsibility of the customer. We recommend checking with your local customs office for more information.

Delays

We’ll do our best to ensure timely delivery. Unexpected delays may occur occasional due to whether or other postal service disruptions. If you’re orders significantly delayed:

  • Check your tracking information on Australia Posts website for any updates on location or delivery disruptions.
  • Lodge an inquiry with Australia post if there are issues with tracking.
  • Don’t hesitate to contact us at info@grindlogic.com.au for help. We’ll do what we can to assist.

Damaged or lost packages 

For damaged or lost parcels, please contact us at info@grindlogic.com.au within 48 hours of delivery. To resolve the issue quickly, please include your order number and photos of both the damaged product and outside packaging.

Contact Us 

For any shipping related questions, please contact us at info@grindlogic.com.au.