Refund policy

Returns and Refunds Policy (Updated: 17 May 2026)

Please note our returns and refunds policy is in addition to your rights under Australian Consumer Law.

How to initiate a return

To start a return, please first initiate a return by contacting us at info@grindlogic.com.au, and provide the following:

  1. Your order number
  2. The item(s) you wish to return
  3. Reasons for the return, including photos if applicable

Please wait for confirmation and instructions before shipping your items back. Returns sent without prior contact may not be accepted. We will review the situation and provide confirmation that the return is being processed, along with confirmation of the delivery address.

Please note that returns will need to be sent to the following address:

2 Otto Ave

Stepney SA 5069

Australia

Once we have processed your refund, we will send you a return invoice. Please allow up to 10 business days for our payment provider and your bank to receive the return.

You can always contact us for any return questions at info@grindlogic.com.au.

Change-of-Mind Returns

We offer a 60-day change-of-mind return period from the date you receive your item. To be eligible, items must be returned within 60 days of your order, and must meet the following conditions:

New items

All items, if new and unused, can be returned on the following conditions:

  • The item presents as new in appearance, is unused, and shows no signs of use, wear, or damage.
  • The item is packaged in its original, undamaged packaging with product labels, tags, and accompanying accessories.

Return shipping

  • Customers are responsible for the cost of return shipping, domestic or international, unless the item is faulty or not as described.

Used items — non-consumable products only

  • Some used products, such as coffee grinders, may be returned within 60 days.
  • These may be subject to a 15% restocking fee to cover inspection, cleaning, and repackaging.
  • Return shipping costs are the responsibility of the customer unless the item is faulty or not as described.

Items not eligible for change-of-mind return

The following items cannot be returned once used, unless faulty or not as described:

  • Burrs
  • Consumable cleaning products, such as coffee grinder brushes
  • Open-box items

If these items are unused and in their original packaging, they may still be returned within the 60-day period.

International Returns — New Zealand Orders

Please note:

  • Return shipping costs for change-of-mind returns are the responsibility of the customer.
  • For faulty or incorrect items, we will cover return shipping costs.
  • Duties, taxes, and customs fees are non-refundable.

If you receive a product that is faulty, damaged, or not as described, you may still be entitled to a repair, replacement, or refund under Australian Consumer Law. In some cases, return shipping costs for international warranty claims may be your responsibility unless otherwise agreed or required by law.

Faulty, damaged, or incorrect items

Please inspect your order upon delivery. If you receive a damaged, faulty, or incorrect item, contact us as soon as possible at info@grindlogic.com.au with:

  • Your order number
  • A description of the fault
  • Photographic or video evidence where possible

We will confirm the next steps, including return instructions. Please do not return any items before contacting us, as unauthorised returns may not be accepted.

  • If your claim is approved under warranty, we will cover the cost of return shipping and send the repaired or replacement product back to you at no charge.
  • If the claim is not covered under warranty, for example due to misuse, normal wear and tear, or unauthorised modification, we may return the item to you at your cost.

If the product is found to have a major fault, you are entitled to a refund, replacement, or repair under Australian Consumer Law. For minor faults, we may offer a repair or replacement at our discretion. In these cases, we will cover return shipping costs.

Troubleshooting

Before approving a return under warranty, we may ask you to carry out reasonable troubleshooting steps. This helps us determine whether the issue can be resolved quickly without the need to send the product back.

Any troubleshooting will be tailored to your product and will not require technical skills or tools beyond normal household items.

Warranty period

All new electric grinders include a 12-month warranty against manufacturing defects. Some rights under the ACL may extend beyond this period depending on the nature of the goods.

For any questions about warranty returns, contact us at info@grindlogic.com.au.

Exchanges

If you’d like a different item, please return the original item, if eligible, and once the return is accepted, place a new order.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to finalise the transaction.

If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at info@grindlogic.com.au.

Questions?

For any questions related to returns, refunds, or exchanges, please contact us at info@grindlogic.com.au.